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BJ's Wholesale Club

Updated 2026-08-04 · 2,934 reviewed · 485 listed · Scored from 425 Google reviews · How we rank ›

4.2(425) 71 composite score See reviews on Google ✓ Google-verified moderate
Automatic Delivery & Tank MonitoringResidential Propane DeliveryCommercial & Industrial Propane Supply
BJ's Wholesale Club
Price
moderate
Services
Automatic Delivery & Tank Monitoring, Residential Propane Delivery, Commercial & Industrial Propane Supply
Reviews
425

What recent reviews say

Most members praise BJ's for low bulk prices, friendly staff, and a positive shopping atmosphere, with repeat customers spanning 20 years. However, recent complaints about wrong deliveries, dismissive customer service on the phone, and aggressive loss-prevention practices signal inconsistency in reliability and respect for long-term members.

Praised for
  • good value and bulk pricing
  • friendly, helpful staff
  • wide product selection
  • strong atmosphere and customer service
Watch-outs
  • delivery order errors
  • poor phone communication and dismissive response
  • aggressive receipt-checking policy
  • long checkout lines
fair-pricingfriendly-driverspoor-communicationresponsive-dispatch
Best for: members seeking bulk savings on groceries and household items with a friendly shopping experience.
Think twice if: you have had delivery issues before; their order fulfillment and phone support do not always reflect their in-store friendliness.

Strengths

  • competitive bulk pricing
  • membership warehouse model
  • friendly staff culture
  • wide variety of stock

Worth knowing

  • Jonathan (staff member who assisted with curbside pickup)
  • Waters location in Tampa mentioned by repeat online-pickup customers
  • diapers priced at $47.00 per box with $5 coupon (as of review date)
  • long-standing members report 20-year loyalty
  • wrong-order delivery triggered complaint about refusal to name staff or connect with manager

What reviews say by service

Residential Propane Delivery
one complaint of wrong order delivery and poor phone support handling

How it compares

  • Rated 4.2 against a 3.86 average across the 74 automatic delivery & tank monitoring businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 44
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
289
4
56
3
19
2
11
1
50

Common questions

Do you offer online ordering with in-store pickup?
Yes. The Waters location in Tampa accepts online orders for curbside pickup, with staff bringing items to your car.
What is the membership model?
BJ's offers membership options, including discounted rates for newcomers. Many shoppers cite membership as a key way to access bulk savings.
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Last updated 2026-08-04