The Brandon location advertises seven-day service but frequently cannot deliver: reviewers report arriving to find no qualified staff able to pump propane, and phone calls go unanswered or sit on hold for 10+ minutes. When a qualified technician is present, the refill is quick, but unpredictability makes this stop unreliable for urgent needs or travelers close by.
Recent shift: The earliest complaint is from a year ago; the most recent five-star review is from two months ago, but it describes only a single incident when staff happened to be present. No sustained improvement trend evident.
Most visits run smooth: staff greet you warmly, know the equipment well, and move things quickly. But weigh the odds carefully: a few renters hit billing snags, inventory listed online doesn't match stock, and returns can drag.
All eight reviews report the Brandon location either lacks propane stock or staff to provide service, despite online listings claiming availability. A facility relocation left propane services unset up and understaffed for over two years.
All 17 reviewers gave five stars. Customers consistently report on-time delivery and installation, competitive prices compared to surrounding counties, and staff who explain the work clearly. Richey and crew handle tank installation, dual setups, regulators, and fittings with care-one reviewer noted sealing threads to prevent leaks and rust, a step he'd never seen before. Staff member Shane is named for excellent service and travel distance. The owner is noted for professionalism even while recovering from injury. Reviewers find pricing well below local gas companies and better than shops in nearby counties. Communication before and during jobs earns repeated praise.
Last updated 2026-08-04