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Suburban Propane

Updated 2026-08-04 · 2,934 reviewed · 485 listed · Scored from 205 Google reviews · How we rank ›

3.8(205) 64 composite score See reviews on Google ✓ Google-verified
Cylinder Refill & ExchangeResidential Propane DeliveryPropane Tank Installation & Leasing24/7 Emergency Propane ServiceAutomatic Delivery & Tank MonitoringCommercial & Industrial Propane Supply
Suburban Propane
Services
Cylinder Refill & Exchange, Residential Propane Delivery, Propane Tank Installation & Leasing
Reviews
205

What recent reviews say

Suburban Propane attracts strong loyalty for individual technicians and customer service staff who take time with customers, deliver on time, and handle emergencies well. However, the company battles a pattern of uninvited deliveries, hidden charges, billing mistakes that take months to fix, chronic no-shows, and emergency wait times exceeding six hours, leaving many customers frustrated despite pockets of excellent service.

Praised for
  • friendly, patient technicians
  • honest sales approach
  • responsive staff (named individuals)
  • quick emergency response
Watch-outs
  • unauthorized fill-ups and surprise charges
  • long wait times for emergency calls
  • billing errors and price disputes
  • no-show or late service appointments
  • poor communication and follow-up
on-time-deliveryfriendly-driversprofessional-techniciansresponsive-dispatchbilling-issuespoor-communicationlong-wait-timeshidden-feesleak-response
Best for: customers comfortable requesting specific technicians and willing to call to confirm deliveries and resolve billing.
Think twice if: you prefer automatic scheduled fills; unauthorized deliveries and surprise charges are a repeated issue.

Strengths

  • named technicians with real expertise and politeness
  • weekend and after-hours emergency response
  • online account setup available
  • transparent technicians who decline unnecessary fills

Worth knowing

  • Technicians Mike, Chad, Doc Phil, Mark praised for professionalism and knowledge
  • Staff member Dori and Margaret repeatedly named for customer service recovery
  • Unauthorized fill-ups reported multiple times without customer consent
  • Billing disputes over rates (from $4 to $8.17 per gallon on same customer) and service call charges ($160 service fees mentioned)
  • Emergency hold times cited as 470+ minutes
  • Tank replacement and regulator/piping charges ($150 regulator, $35/foot piping)
  • One customer's billing error took nearly a year to resolve

What reviews say by service

Residential Propane Delivery
Praised for on-time scheduled delivery; condemned for unauthorized fill-ups and inflated charges.
24/7 Emergency Propane Service
After-hours technicians highly professional; emergency phone lines reported with 470+ minute waits.
Propane Tank Installation & Leasing
Technicians thorough and knowledgeable; component and labour costs perceived as excessive.
Automatic Delivery & Tank Monitoring
Gauge maintenance issues caused customer to receive minimal fills for years until odor detected.
Cylinder Refill & Exchange
Prices disputed and varied widely on customer receipts; refusal to fill unnecessary quantities praised.

How it compares

  • Rated 3.8 against a 3.57 average across the 88 cylinder refill & exchange businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 18
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
128
4
10
3
11
2
7
1
49

Common questions

Will they show up and fill my tank without my permission?
Multiple recent reviews report unauthorized deliveries and fills. Always call to confirm before they arrive, and specify if you don't want a fill.
What should I expect if my tank leaks or fails?
Emergency technicians arrive after hours and are described as professional and patient. However, phone hold times for emergency dispatch can exceed 6 hours.
Can I request a specific technician?
Yes. Reviewers specifically ask for Mike, Chad, and Doc Phil in follow-up appointments; named staff are praised for knowledge and politeness.
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Last updated 2026-08-04