How long does a new meter installation take?

Based on reviews, installation can take 4-16 weeks after your initial request.

Can I reach someone by phone?

The automated phone system is the primary entry point; reviewers report 30+ minute waits to reach a live representative, even on emergency lines.

Does Teco offer email billing or paperless options?

One reviewer reported the company does not send paper bills, and sent backdated notices instead.

Teco Peoples Gas

Updated 2026-08-04 · 2,934 reviewed · 485 listed · Scored from 54 Google reviews · How we rank ›

2.5(54) 48 composite score See reviews on Google Publishes prices

Residential Propane Delivery24/7 Emergency Propane ServiceCommercial & Industrial Propane SupplyAutomatic Delivery & Tank MonitoringCylinder Refill & ExchangePropane Tank Installation & Leasing

Services: Residential Propane Delivery, 24/7 Emergency Propane Service, Commercial & Industrial Propane Supply
Reviews: 54

What recent reviews say

Teco Peoples Gas serves the St. Petersburg area with natural gas delivery and installations, but 61% of reviews are one or two stars. Customers report months-long waits for meter installation, inability to reach live staff, surprise disconnections, reconnection fees, and safety complaints. A handful of reviewers noted friendly emergency responders, but structural problems in billing, scheduling, and customer service dominate the feedback.

Praised for

responsive in emergencies (rare)
courteous personnel when reached

Watch-outs

poor phone access and long hold times
slow service scheduling (weeks to months)
excessive fees and reconnection charges
safety and regulatory concerns
unprofessional field conduct
poor communication and follow-up

long-wait-timespoor-communicationbilling-issuesrude-staffhidden-fees

Think twice if: Think twice if you need quick service, responsive customer support, or paperless billing. Waits for installation commonly stretch 4-16 weeks, and customers struggle to reach staff by phone.

Strengths

emergency response available
operates 7 days per week

Worth knowing

Meter installations reported to take 4-16 weeks after initial contact
automated phone system with lengthy hold times (30+ minutes reported)
reconnection fees charged after service disconnections
field technicians have failed to complete work (e.g., not restoring gas after meter swap)
safety compliance concerns raised by customers regarding ventilation and regulator placement

What reviews say by service

24/7 Emergency Propane Service: one positive emergency response reported, but multiple complaints of after-hours disconnections and unavailability
Propane Tank Installation & Leasing: customers report months-long scheduling delays and safety concerns over regulator placement and ventilation

How it compares

Rated 2.5 against a 3.47 average across the 130 residential propane delivery businesses listed here.
Has more Google reviews than 88% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 0

Review volume 76

Review recency 100

Review sentiment 26

Profile completeness 100

Verification 30

Rating breakdown

Common questions

How long does a new meter installation take?: Based on reviews, installation can take 4-16 weeks after your initial request.
Can I reach someone by phone?: The automated phone system is the primary entry point; reviewers report 30+ minute waits to reach a live representative, even on emergency lines.
Does Teco offer email billing or paperless options?: One reviewer reported the company does not send paper bills, and sent backdated notices instead.

Contact

Phone: +1727-826-3333
Website: https://www.peoplesgas.com/
Address: 1920 9th Ave N, St. Petersburg, FL 33713
Open in Google Maps

Last verified 2026-08-04

Opening hours

Monday: 07:00-22:00
Tuesday: 07:00-22:00
Wednesday: 07:00-22:00
Thursday: 07:00-22:00
Friday: 07:00-22:00
Saturday: Closed
Sunday: Closed

As listed on Google.

From their website

Services listed

Natural gas deliveryWater heater installation and payment plansGas dryer rebatesEnergy auditGas heat pumpTankless water heatingCommercial rebatesGas cooking equipment

Published prices

Natural gas dryer rebate: up to $300 cash back

As published by the business on its own website; not independently verified.

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