What happens if the self-checkout app fails?

Two reviewers reported app errors during check-in (image capture, access issues). No resolution process was mentioned in reviews. Contact the store directly if you encounter problems.

Can I do a one-way rental across state lines?

Yes. One reviewer successfully rented a 6x12 trailer for a one-way, 1,200-mile trip with no vehicle issues reported.

Do they install hitches on-site?

Yes. Hitch installation is available; technicians Bryan and Nichole have been praised for their installation work and customer service.

U-Haul Moving & Storage of West Tampa

Updated 2026-09-04 · 7,107 reviewed · 604 listed · Scored from 222 Google reviews · How we rank ›

3.5(222) 60 composite score See reviews on Google ✓ Google-verified

Residential Propane DeliveryAutomatic Delivery & Tank MonitoringCommercial & Industrial Propane SupplyPropane Tank Installation & LeasingCylinder Refill & Exchange

Location: Westshore, Tampa
Services: Residential Propane Delivery, Automatic Delivery & Tank Monitoring, Commercial & Industrial Propane Supply
Reviews: 222
Ranking: #46 in Residential Propane Delivery
Best for: customers who prefer in-person staff assistance over self-serve kiosks

Core details are sourced from this business's Google Business Profile (checked 2026-09-04). Website-sourced details were fetched 2026-08-04.

What reviewers think

Renters report strong service experiences when staff is involved, with repeat customers drawn by friendly technicians like Bryan and Nichole. However, system failures during self-serve check-in and billing discrepancies (unauthorised fuel charges, extra day fees despite same-day return) have frustrated others, making the location unpredictable despite the brand's broader reputation.

Praised for

friendly and professional staff
quick efficient service
well-maintained equipment
named technicians praised

Watch-outs

billing errors and unexpected charges
app failures during check-in
confusing or missing instructions
poor logistics for self-pickup

on-time-deliveryresponsive-dispatchfriendly-driversbilling-issuespoor-communicationprofessional-technicians

Best for: customers who prefer in-person staff assistance over self-serve kiosks

Think twice if: those planning unattended self-pickup should prepare for app errors and verify return conditions in writing

Strengths

named technicians (Bryan, Nichole, Mike) consistently praised
brand-new or well-maintained rental fleet
one-way long-distance rentals handled smoothly

Worth knowing

Technician Bryan specialised in hitch installation and customer education
Technician Nichole resolved appointment conflicts and coordinated cross-location transfers
Manager Mike noted for return-area service
One-way trailer rental over 1,200 miles completed without vehicle issues
App-based check-in and photo capture has failed in documented cases
Self-pickup signage and lock-collection procedures unclear to some renters

What reviews say by service

Propane Tank Installation & Leasing: Hitch technicians Bryan and Nichole praised for professionalism and helpfulness during installation appointments
Cylinder Refill & Exchange: Propane refill listed on website; no direct review evidence of service quality

How it compares

Rated 3.5 against a 3.64 average across the 143 residential propane delivery businesses listed here.
Has more Google reviews than 96% of the businesses in this directory.

How did this business earn its score?

Scoring Method

Star rating 1

Review volume 100

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

124

Questions people ask

What happens if the self-checkout app fails?: Two reviewers reported app errors during check-in (image capture, access issues). No resolution process was mentioned in reviews. Contact the store directly if you encounter problems.
Can I do a one-way rental across state lines?: Yes. One reviewer successfully rented a 6x12 trailer for a one-way, 1,200-mile trip with no vehicle issues reported.
Do they install hitches on-site?: Yes. Hitch installation is available; technicians Bryan and Nichole have been praised for their installation work and customer service.

Contact

Phone: +1813-873-2333
Website: https://www.uhaul.com/Locations/Truck-Rentals-near-Tampa-FL-33614/786078/?utm_source=gmb&utm_medium=primary&utm_campaign=uhaulsmlm&utm_content=786078
Address: 4406 W Hillsborough Ave, Tampa, FL 33614
Open in Google Maps

Last verified 2026-09-04

Opening hours

Monday: 07:00-19:00
Tuesday: 07:00-19:00
Wednesday: 07:00-19:00
Thursday: 07:00-19:00
Friday: 07:00-20:00
Saturday: 07:00-19:00
Sunday: 09:00-17:00

As listed on Google.

From their website

Services listed

Moving truck rentalCargo van rentalTrailer rentalTowing rentalU-Box containersSelf-storage unitsPropane refillTrailer hitches

As published by the business on its own website; not independently verified.

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