Core details are sourced from this business's Google Business Profile (checked 2026-09-04). Website-sourced details were fetched 2026-08-04.
AmeriGas on-time deliveries and professional staff earn praise, but service delays, missed appointment windows, and unexplained charges dominate customer reports. Customers describe repeatedly missed delivery dates, week-long waits after being told to run tanks empty, failed website ordering systems, and disputed disconnect fees around $230-240 that customers say lack accountability.
One reviewer praises the pay-per-gallon model and staff professionalism; another reports repeated visits with no service. Evidence is limited to two reviews.
Experiences here split sharply. When staff like Dave and Christine are on duty, customers describe fast, gracious service and problem-solving that feels personal. Other visits yield complaints about deposits framed as non-refundable, high prices, and staff unable or unwilling to help with propane refills. The East Tampa location earns strong marks for propane work; sister locations perform poorly.
Fast emergency dispatch and skilled technicians earn consistent praise, with Jeremy, David, Timothy, and Colin named repeatedly for leak repairs and installations. Cassandra Murphy stands out for billing flexibility and follow-up. However, one long-term customer faced contract breakdown: gas cut off without proper notice, reconnection delayed weeks, and confusing charges for restoration. Most recent work spans leak fixes, tank installations, appliance service, and cylinder refills. Staff communicate clearly during jobs, though one complaint flags communication gaps in routine contract renewal. Forklift fuel and commercial accounts show the business handles beyond residential.
Last updated 2026-09-04