AmeriGas delivers fuel on schedule when everything goes right, but reviewers encounter persistent billing confusion, surprise charges, and poor follow-through when problems arise. Most frustrating are unauthorized installations, inflated fees (dispatch, pickup, service charges), and unresponsive communication when customers try to resolve disputes.
Recent shift: No clear shift. Complaints about billing, fees, and communication are consistent across all months. Positive reviews cite delivery punctuality and driver professionalism but are rare.
One reviewer praises the pay-per-gallon model and staff professionalism; another reports repeated visits with no service. Evidence is limited to two reviews.
East Tampa location stands out for staff who go out of their way to help, with reviewers praising technicians like Dave Hudson for prompt, polite service on propane fills and rentals. However, the business struggles with inconsistent quality-pricing complaints emerge, and reviewers note this location outperforms other U-Haul branches nearby on phone support and staff reliability.
Field technicians like Colin, Matt, and Jeremy earn consistent five-star praise for professionalism, transparency, and problem-solving, especially during emergencies. Autofill subscribers report reliable service. Yet the company faces serious friction around contract administration: customers report being enrolled in autofill without clear consent, hit with unexpected bills, and left without gas for weeks while disputes resolve. Price jumps and gaps in after-hours support add to the frustration. The divide between frontline technicians and back-office operations is sharp. Manager Kendall and field staff earn trust through responsiveness; the business claims nearly a century of operations and serves Tampa and Lakeland. But billing transparency and communication breakdowns leave many customers feeling trapped, particularly those on fixed incomes or mid-project installations. Switching costs and contract friction appear to be serious barriers to retention.
Last updated 2026-08-04