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Suburban Propane

Updated 2026-08-04 · 2,934 reviewed · 485 listed · Scored from 263 Google reviews · How we rank ›

3.3(263) 59 composite score See reviews on Google ✓ Google-verified
Automatic Delivery & Tank MonitoringResidential Propane DeliveryPropane Tank Installation & LeasingCylinder Refill & Exchange24/7 Emergency Propane ServiceCommercial & Industrial Propane Supply
Suburban Propane
Services
Automatic Delivery & Tank Monitoring, Residential Propane Delivery, Propane Tank Installation & Leasing
Reviews
263

What recent reviews say

Field technicians like Colin, Matt, and Jeremy earn consistent five-star praise for professionalism, transparency, and problem-solving, especially during emergencies. Autofill subscribers report reliable service. Yet the company faces serious friction around contract administration: customers report being enrolled in autofill without clear consent, hit with unexpected bills, and left without gas for weeks while disputes resolve. Price jumps and gaps in after-hours support add to the frustration. The divide between frontline technicians and back-office operations is sharp.

Manager Kendall and field staff earn trust through responsiveness; the business claims nearly a century of operations and serves Tampa and Lakeland. But billing transparency and communication breakdowns leave many customers feeling trapped, particularly those on fixed incomes or mid-project installations. Switching costs and contract friction appear to be serious barriers to retention.

Praised for
  • named technicians go above and beyond
  • quick emergency response and leak repair
  • knowledgeable staff explain work clearly
  • autofill service prevents outages
Watch-outs
  • unsolicited autofill enrollment and surprise bills
  • poor communication and delayed projects
  • inconsistent after-hours support
  • abrupt service interruptions over contract disputes
  • sharp price increases
on-time-deliveryprofessional-techniciansresponsive-dispatchpoor-communicationbilling-issuesleak-responsereliable-autofillhidden-feeslong-wait-times
Best for: Homeowners seeking reliable autofill service with experienced field technicians and emergency response capability.
Think twice if: Cautious about autofill enrollment terms and billing practices, or need transparent communication during large projects.

Strengths

  • field technicians consistently praised by name for professionalism and safety focus
  • autofill service eliminates outage risk for loyal subscribers
  • emergency leak repair available
  • manager Kendall responsive to billing disputes

Worth knowing

  • Manager Kendall handles billing disputes responsively
  • Technicians Colin, Matt, Jeremy, Austin, Genaro, Cassandra, Kevin named in praise
  • Emergency leak repair cited: technician found and fixed hard-to-reach leak by water heater
  • Autofill customers report years of worry-free uninterrupted service
  • Pool/fire feature gas line safety coordination described
  • One customer left without gas for 2 months during contract dispute
  • Another stranded mid-project 5 months after sale began
  • After-hours support gaps noted

What reviews say by service

Residential Propane Delivery
Autofill subscribers report years of uninterrupted reliable service; non-autofill customers cite delivery failures and multi-month gaps
Propane Tank Installation & Leasing
Field technicians praised for professionalism and explanation during install; projects have experienced severe delays and poor coordination post-sale
24/7 Emergency Propane Service
Quick response and thorough leak repair noted; technician found and fixed hard-to-reach hazard
Automatic Delivery & Tank Monitoring
Autofill subscribers appreciate peace of mind; dispute centers on unsolicited enrollment and surprise billing

How it compares

  • Rated 3.3 against a 3.86 average across the 74 automatic delivery & tank monitoring businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 0
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

Rating breakdown

5
134
4
11
3
11
2
10
1
97

Common questions

What areas do you serve?
Tampa and Lakeland, according to their website.
Do you offer automatic delivery?
Yes. Autofill service is available, though several customers report being enrolled without explicit consent. Call to confirm your enrollment status before receiving a bill.
Can you fix a gas leak quickly?
Yes. One customer reported a technician responding quickly and finding and fixing a leak in a hard-to-reach location by the water heater during a service call.
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Last updated 2026-08-04