
Suburban Propane
Strong technician and office staff when engaged: customers praise same-day installs, individual team members by name (Dave, Tryston, Susie), and problem-solving that saves money. But disorganization haunts the experience: no-shows without notice, week-long delivery waits despite automatic fill claims, billing errors, and a 3-star reviewer calling the company "very bureaucratic, very expensive" and noting staff sound "like they are doing you a favor."

