South Florida Gas delivers fast, friendly service most of the time, with staff like Nikki, Christine, and Tracey earning repeated praise for handling emergencies and walking customers through new accounts. The app-based tank monitoring and same-day emergency fills work well for many. However, some hit scheduling snags and billing frustration: the flat $44 per-tank refill rate (even for partial fills) riles those used to per-gallon pricing. A few customers also report the company shutting its gate early or not answering phones, though most find staff responsive.
Recent changes under Thompson Gas ownership have left some longstanding customers sour on communication between departments and appointment follow-through, though the day-to-day friendliness remains. The business clearly invests in standout customer service and does pull off last-minute rescues, but operational consistency has wavered.
Recent shift: Post-acquisition by Thompson Gas (noted in reviews from a year ago) coincides with a shift in complaints: earlier reviews praise unified, responsive service; later complaints cite inter-department miscommunication, scheduling cancellations, and poor follow-up on repairs. Friendly front-line staff remain praised, but operational friction has increased.
Two customers gave five-star ratings. One praised the staff and truck service; the other expressed straightforward satisfaction with propane supply. Detail is limited from these brief reviews.
Not enough recent reviews yet to synthesise a reliable sentiment read for this business.
Staff at this Sunshine Ace Hardware location in Fort Myers care about fixing customer problems rather than just ringing sales. They stock fishing gear, keys, grills, and plumbing supplies alongside hardware basics, and named employees like Brian, Mitch, and Emma consistently handle complex requests or go above and beyond (repairs for under two dollars, home delivery setup). Recent friction between management and staff has surfaced in one review, and a customer felt turned away when asking about window repair. But the overwhelming pattern is friendly, knowledgeable service and a store locals trust to find solutions or the exact size they need.
Last updated 2026-08-04