What happens if I return a truck with less than a full tank?

You will be charged extra fees that can exceed the rental cost itself. One reviewer was charged $175 total for a $20 rental after returning a truck below a quarter tank.

Can you fix a trailer hitch same-day?

Yes. Manny repaired a falling hitch the same day a customer arrived in Tampa, even while the location was busy.

What do I need to do to rent a truck?

Online reservation is just the first step. You must come into the store, redo the entire process through an app, and wait for a verification call-not all clearly explained upfront.

U-Haul Moving & Storage at West Waters Ave

Name: U-Haul Moving & Storage at West Waters Ave
Address: 5404 W Waters Ave, Tampa, FL 33634, Tampa, Florida, 33634, US
Telephone: +1813-249-9677
Price range: inexpensive
Rating: 3.3

Updated 2026-08-04 · 2,934 reviewed · 485 listed · Scored from 161 Google reviews · How we rank ›

3.3(161) 59 composite score See reviews on Google ✓ Google-verified inexpensive

Automatic Delivery & Tank MonitoringResidential Propane DeliveryPropane Tank Installation & Leasing24/7 Emergency Propane ServiceCommercial & Industrial Propane Supply

U-Haul Moving & Storage at West Waters Ave

Price: inexpensive
Services: Automatic Delivery & Tank Monitoring, Residential Propane Delivery, Propane Tank Installation & Leasing
Reviews: 161

What recent reviews say

Reviewers praise staff members like Manuel and Yermo for hands-on help, especially with trailer hitches and problem-solving. However, the location is plagued by system failures, opaque fees that turn modest rentals into hundreds of dollars, and unpredictable customer service-some staff are dismissive or indifferent when customers need support.

Praised for

helpful individual staff members
quick rental process (when systems work)
diverse moving supplies and equipment
professional service

Watch-outs

hidden fees and surprise charges
outdated or broken booking systems
inconsistent staff attitudes
poor communication about process and costs

responsive-dispatchrude-staffoverpricedhidden-feesprofessional-technicians

Best for: People needing quick equipment rentals and supplies when individual staff members are available.

Think twice if: You are budget-conscious; actual costs often exceed quoted prices due to undisclosed fees and fuel surcharges. Service quality varies sharply by staff member.

Strengths

Staff members (Manuel, Yermo) go above and beyond with problem-solving
Same-day trailer hitch repair and installation
Full range of moving supplies in stock

Worth knowing

Manuel and Yermo named for exceptional trailer hitch repair and customer troubleshooting
Trailer hitch installation and same-day repair available
Internet outages affect booking systems
Staff member Guillermo cited for dismissive, unhelpful approach

What reviews say by service

Propane Tank Installation & Leasing: No reviews directly address propane service; business lists it but evidence is limited.

How it compares

Rated 3.3 against a 3.86 average across the 74 automatic delivery & tank monitoring businesses listed here.
Has more Google reviews than 91% of the businesses in this directory.

How we scored this

Scoring Method

Star rating 0

Review volume 96

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

Rating breakdown

Common questions

What happens if I return a truck with less than a full tank?: You will be charged extra fees that can exceed the rental cost itself. One reviewer was charged $175 total for a $20 rental after returning a truck below a quarter tank.
Can you fix a trailer hitch same-day?: Yes. Manny repaired a falling hitch the same day a customer arrived in Tampa, even while the location was busy.
What do I need to do to rent a truck?: Online reservation is just the first step. You must come into the store, redo the entire process through an app, and wait for a verification call-not all clearly explained upfront.

Contact

Phone: +1813-249-9677
Website: https://www.uhaul.com/Locations/Truck-Rentals-near-Tampa-FL-33634/786023/?utm_source=gmb&utm_medium=primary&utm_campaign=uhaulsmlm&utm_content=786023
Address: 5404 W Waters Ave, Tampa, FL 33634
Open in Google Maps

Last verified 2026-08-04

Opening hours

Monday: 07:00-19:00
Tuesday: 07:00-19:00
Wednesday: 07:00-19:00
Thursday: 07:00-19:00
Friday: 07:00-20:00
Saturday: 07:00-19:00
Sunday: 09:00-17:00

As listed on Google.

From their website

Services listed

Moving trucksTrailers and towingSelf-storageMoving suppliesTrailer hitchesPropaneTrucks for saleU-Box containers

As published by the business on its own website; not independently verified.

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All four reviews report being unable to get propane service: staff off-clock despite posted hours, certified technician working unpredictable schedules, and weather or equipment problems. Evidence is limited to operational issues with no positive customer experiences documented.

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