Five-star reviewers praise quick, smooth pickups and returns with attentive staff like Brittany and Michelle. Others report equipment problems that created safety risks: a trailer hitch failed during use without installed safety chains, triggering a billing dispute U-Haul refused to resolve. Service quality appears uneven, with some visits efficient and friendly while others face rudeness and delays.
Experience at this U-Haul propane location varies sharply: one customer praised quick help in a pinch, while others faced long waits and staff who ignored them despite being visible inside. Opening hours appear inconsistent with actual availability.
Two of three reviews report frustration with closures or denied facility access despite posted hours. One older five-star review praised swift roadside assistance, but recent visits suggest operational inconsistency.
All four reviews are one-star complaints about broken appointment promises, extended waits on hold, and service failures. Callers report being hung up on, waiting months for tank removals that never happen, and struggling to reach anyone who can help.
Last updated 2026-08-04