Suburban Propane
Installation and service technicians earn consistent praise for professionalism and timeliness, with repeat mentions of staff like Dave, Allen, James, and Rob handling repairs or setups smoothly. However, billing confusion dominates negative reviews: customers report repeated overcharges, double billing, charges for gas never used, and disputes that escalate to collections. The auto-fill service is valued but undermined by a policy that charges tank rental fees plus customer-borne repair costs. Administrative friction on account setup and scheduling also emerges across multiple reviews. The company's 62% five-star rating reflects strong field service quality, but the 29% one-to-two-star cluster reveals a pattern of back-office failures. Customers note that repeating billing issues require constant phone follow-up, and new account setup can involve delayed contracts and scheduling mishaps. Long-term customers report past satisfaction, yet recent years show mounting friction over pricing and financial accuracy.
