The location excels at moving truck rentals with fast, friendly service and staff who go extra lengths to help. Propane refills are a weak spot: staff have been rude and evasive, tanks have been unavailable, and closing times are not honored. Hitch work is inconsistent, and billing issues have occurred post-service.
Propane Refill at U-Haul Clearwater serves RV owners and residential tank holders with mixed results. When staffed, the location delivers fast fills and courteous help; stock shortages and occasional indifference create friction.
Installation and service technicians earn consistent praise for professionalism and timeliness, with repeat mentions of staff like Dave, Allen, James, and Rob handling repairs or setups smoothly. However, billing confusion dominates negative reviews: customers report repeated overcharges, double billing, charges for gas never used, and disputes that escalate to collections. The auto-fill service is valued but undermined by a policy that charges tank rental fees plus customer-borne repair costs. Administrative friction on account setup and scheduling also emerges across multiple reviews. The company's 62% five-star rating reflects strong field service quality, but the 29% one-to-two-star cluster reveals a pattern of back-office failures. Customers note that repeating billing issues require constant phone follow-up, and new account setup can involve delayed contracts and scheduling mishaps. Long-term customers report past satisfaction, yet recent years show mounting friction over pricing and financial accuracy.
Staff courtesy shines through most visits, with crew members going out of their way to help during stressful moves and assist with last-minute requests. However, propane service struggles with long waits and poor phone access, and billing disputes at truck return have left some customers frustrated despite eventual resolution.
Last updated 2026-08-04